Legal

1. PRESENTATION

The purpose of this document is to establish the general terms of use and safeguard the protection of users of this website, owned by PALLADIUM GESTIÓN S.L.U. (hereinafter Palladium Gestión), with registered office in Ibiza, Avenida Bartolomé Roselló, 18, 07800 Ibiza, Balearic Islands, Spain; Tel +34 971 313 811.

The owner of the website makes available to users through www.palladiumhotelgroup.com information and access to services related to the hotels under its management, such as online room reservations, customer service and job opportunities, with the aim of improving the commercial relationship and efficiently managing the requests made by our clients.

The use of the website and/or its services implies full acceptance of these general terms. Access to and use of certain services offered to users on www.palladiumhotelgroup.com may be subject to specific conditions which, depending on the case, supplement or replace these general terms. Therefore, prior to accessing and using the services and contents, the user must read and accept the applicable specific conditions.

2. GUARANTEE POLICY

At the time of check‑in at the accommodation, the customer must (i) present the same card used for the prepayment of the reservation, if this payment method was chosen; and (ii) prove that they are the cardholder. Otherwise, the hotel will charge 100% of the stay and will proceed to refund the prepayment made during the reservation.

Likewise, the guest must present at check‑in the same type of identification document used to formalise the reservation.

3. USE OF THE WEBSITE THESITEIBIZA.COM AND THE SERVICES OFFERED

The use of the website www.thesiteibiza.com does not require registration, except in those cases where, in order to use certain functionalities and/or specific services, it is necessary to provide the required data through the form provided for this purpose.

The user agrees to use the website www.thesiteibiza.com and the services made available through it in accordance with the legislation applicable at any given time, morality, generally accepted good practices and public order, as well as the provisions of these general terms.

Consequently, the use of the website www.thesiteibiza.com or the services offered therein for unlawful purposes or purposes contrary to these general terms is prohibited, as well as uses that may harm the rights or interests of third parties or that in any way may damage the website www.palladiumhotelgroup.com, prevent its use or undermine the image and reputation of PALLADIUM GESTIÓN, S.L.U., its brands and/or the hotels under its management.

The owner of the website may, in order to improve the operation of the website and for the benefit of users, unilaterally modify at any time and without prior notice the services offered or any substantial aspect of this website, as well as the operational, technical and usage conditions of the services of www.thesiteibiza.com.

Access to the website www.thesiteibiza.com does not imply any licence for the reproduction and/or distribution of any of its contents, and it is not permitted to do so without the prior consent of the website owner.

The owner of the website reserves the right to exercise the appropriate legal actions to defend its rights and to obtain compensation for damages caused by the infringement of the provisions contained herein.

4. PRIVACY POLICY – PROTECTION OF USERS’ PERSONAL DATA

The owner of the website is particularly committed to protecting the personal data of users of the website services and its customers. If you would like more information about the processing of personal data carried out, you may consult our Privacy Policy.

The owner of the website reserves the right to modify this policy in order to adapt it to legislative developments, case‑law criteria, industry practices or the interests of the entity.

5. COOKIE POLICY

The use of cookies by the owner of this website is determined by what is indicated in our Cookie Policy.

6. LINKS

6.1 THIRD‑PARTY CONTENT

The owner of the website does not exercise any control over, nor assume any responsibility for, the information contained on third‑party websites that can be accessed through links. The presence of these links on the website www.thesiteibiza.com is purely for informational purposes and in no case implies a suggestion, invitation or recommendation regarding them. Therefore, the owner of the website shall not assume any responsibility in relation to the information or content of third‑party websites.

The establishment of any type of link from this website to another external website does not necessarily imply the existence of a relationship, collaboration or dependency between the website owner and the third party.

6.2 LINKS TO THIS WEBSITE FROM THIRD‑PARTY SITES

If any natural or legal person wishes to create a link to this website, they must comply with the following conditions:

Direct the link to the homepage of this website, unless expressly authorised in writing by the website owner.
The link must lead the user to the website’s own URL.
The owner of this website does not authorise the creation of links from third‑party websites that contain unlawful or illegal content or information, or that contravene morality, public order or generally accepted social standards.

7. SERVICE GUARANTEE AND INTERRUPTION

The owner of the website makes its best efforts to maintain the continuity of the information and services offered through its website www.thesiteibiza.com; however, it does not guarantee the continuity and availability of these services in the future.

The owner of the website assumes no responsibility for damages of any kind that may arise from the malfunction or lack of availability of the website www.palladiumhotelgroup.com and the related communication systems, due to force majeure or interruptions or interference in information transmission networks.

8. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

All information contained on this website, as well as its graphic design and the codes used, are protected by copyright or other intellectual or industrial property rights applicable at any given time.

The owner of the website is the holder of, or has obtained the corresponding licence for, the exploitation rights of the intellectual and industrial property of the website, as well as the intellectual and industrial property rights over the information and materials contained on the website, the structure, selection, arrangement and presentation of its contents, services and products available through it, and the computer programs used in relation to it.

Access, browsing, use, hosting and/or downloading of contents and/or use of services of the website by the user shall in no case be understood as a waiver, transfer, licence or total or partial assignment of the rights indicated above.

The user only has a strictly private right of use, exclusively for the purpose of enjoying the service features. The use of the contents of this website for inclusion, in whole or in part, in other external websites is prohibited without the prior written authorisation of the website owner.

All intellectual and industrial property rights are reserved and, in particular, it is prohibited to modify, copy, reuse, exploit, reproduce, transform, publicly communicate, make second or subsequent publications, upload files, send by email, transmit, use, process or distribute in any way all or part of the contents and products included on the website for public or commercial purposes without the express written authorisation of the website owner or, where appropriate, the corresponding rights holder.

9. CONTACT INFORMATION

You may contact PALLADIUM GESTION, S.L.U. by writing to:

PALLADIUM GESTION, S.L.U.
Customer Service Department
Avenida Bartolomé Roselló, 18, 07800 Ibiza, Balearic Islands, Spain
E‑mail: acliente@palladiumhotelgroup.com

10. APPLICABLE JURISDICTION

The website of PALLADIUM GESTIÓN, S.L.U. is governed by Spanish common law. Therefore, any dispute that may arise with users regarding the conditions of use and any other claim related to the contents and services of the website shall be resolved by the Judges and Courts of Ibiza, Balearic Islands, Spain, with the parties expressly waiving any other jurisdiction that may correspond to them.

11. PAYMENT REFUND POLICY

The cancellation policy applicable to the contracted services will be communicated to the customer at the time the corresponding transaction is carried out, with an express indication of the conditions for refunding the amounts paid, where applicable.